Refund &
Cancellation Policy.
Document Revision: v1.2.0 (Effective July 2026)
01. What this covers
Kitolity's tools are free to use. This policy applies to our paid plans — Kitolity Pro and Pro Max subscriptions, and one-time cloud-credit top-ups. These are sold and processed by our Merchant of Record, Paddle, which appears as the seller on your receipt; refunds are issued by Paddle in line with this policy and any non-waivable statutory rights you have.
02. Cancel anytime
You can cancel your Pro or Pro Max subscription at any time from your account (Account → Manage subscription) or the billing portal. Cancellation stops all future renewals; you keep your plan's access until the end of the period you have already paid for, and you are not charged again.
03. 14-day refund window
If you are not satisfied, you may request a full refund of your most recent payment within 14 days of that charge. Contact us (below) or reply to your Paddle receipt; approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
04. Renewals & partial periods
Because Pro and Pro Max are recurring subscriptions, renewal charges after the first 14 days are generally non-refundable, and we do not provide prorated refunds for the unused part of a period after you cancel — you simply keep access until it ends. We may make exceptions at our discretion, and nothing here limits mandatory consumer-protection rights in your country.
05. Cloud-credit top-ups
One-time cloud-credit top-ups are a consumable purchase. Unused top-up credits can be refunded within 14 days of purchase; once credits have been spent on cloud conversions they are non-refundable, because the underlying third-party processing has already been paid for on your behalf. As with subscriptions, we may make exceptions at our discretion and nothing here limits your statutory rights.
06. Billing issues & taxes
Prices and any applicable taxes (VAT/GST/sales tax) are shown at checkout and handled by Paddle. If you were charged in error, double-charged, or believe a charge is fraudulent, contact us immediately and we will work with Paddle to investigate and resolve it, including issuing a refund where appropriate.
07. How to request a refund
Email us at admin@kitolity.com (subject: "Refund request") or use the contact page and choose the "Billing & Subscriptions" category — include the email on your account and the Paddle receipt or order id. You can also request refunds directly through the link in your Paddle receipt. We aim to respond within 2 business days.